We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions. Stay cool, polite and professional in the communications, that would help you a lot. i call them almost every day and has always been asked the same task of refaxing these gift cards. You can find more information on the Amazon.com. The first email stated they cancelled all my order. I’m going to buy best buy gift cards and shop there, I’m not going to risk amazon ramming me in the arse anymore. Need I to say that you should also use the current name on the card. Once your Amazon account is After your account is closed on your request, it is no longer accessible by you or anyone else. I have never redeem any GC, I reload my balance using my debit card. In the first email they sent me, they mentioned to me if I want to unlock my account, I need to “sign in and follow on-screen instructions to upload the gift card purchase receipts or other documentation of ownership of the gift card” but the fact it is I cannot even sign in since the password or email does not work. If you believe you received this message in error, please call Customer Service at: Customers within U.S. and Canada: 1-888-280-4331 Make sure this document shows your name, phone number, and email address. Kindly help. Lastly, if you can’t even see your fault or you feel you have done nothing wrong, this will surely help you. In this case, can my account be restored, @once you have sent a mail to jeff and no response, I am afraid, your account may be gone for good. Hello, I am a blind person from China. http://www.amazon.com/gc-legal Please don’t just try to do this. A few days ago, I can still log in to my Japanese Amazon account, and there is still a few thousand yen gift card balance in my account. Why is Amazon Suspending/Closing Customer’s account? my skype: fardousbd11. @opey: since when did you send the necessary things to them? I recently signed up for the account and i ordered a few items on the website , so im not sure why my i cant access my account . When did you receive the account closure email from them? Even with Twitter, they can say the same thing that the account is closed and they’re not looking into it and I’ll be starting from square 1 again, going in circles with them 20 times.in addition, if I tweet them, they have a right to not respond to it anyways if they don’t want to just like not responding to my emails. Amazon gave me a * digit code. For example, don’t order the same items from the same seller in multiple quantities. any time you use the same device, their system will recognize and link. A suspended Amazon seller account can be frustrating, financially damaging and downright confusing. So besides the receipts from the gift cards I received from family, I'm not sure what else I can provide. My account too was on hold for no reason and the problem there is That I only use phone number, I didn’t use email and I don’t know how they can contact me on my phone number, I even use my email that is not link to my account to message them but still no response. And along with that, my seller account which was set up with the same email address is also gone. Unsure how to fix. Don’t Use Someone Else’s Credit Card to Shop on Amazon, 18. Noteworthy, Amazon has a platform for those who want to buy for business. Straight after my account was locked. I want to open other account. Avoid Storing/Accumulating Amazon Gift Card. But if that is the case even my Chase bank account has a way to remedy that quite easy. I am writing to you regarding my account issue. We canceled all open orders and Prime benefits. I am not a frequent shopper but my account has a long history – close to or even passed 10 years, I played by rules and I never return/refund anything. And don’t return items for the fun of it. Have you tried calling them on the phone? Account Specialist Reframe from the urge to buy a flagship high-end electronic devices with your buyer account. just confused as am not ready to llose my money on here…. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. I am not saying that to spite you. Kindly let me know, so that I don’t have to contact Amazon again. Are you sure you have gone through the normal channels(of calling customer service and emailing acc specialist)? Lemmy, I sent them multiple emails over last 60 days, I have waited for more than week most of the item to receive a reply, when I don’t receive a reply in 7 days I would send them another email. Accept the fact that you have done something wrong even if you don’t know what it is. 1. The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. All of them came from competitors and were resolved with the rights owners after that. I purchased it with gift cards from giveaways and most of them I purchased from Ezpin. i think your ip address gave you out. On no account should you say too much? 3- I created a new account under the same email as the agent advised me by email . To be honest, there has been a massive closure of customers’ accounts by Amazon in recent times. This is working fine at the moment but you don’t know when they will go on the offensive as well. @sun: you sure will be successful with BBB if you are in the US or Canada. You can send that to me via email. Great job your doing here i have been having serious issue with my amazon account.I have been try to save with it knowing fully well that i would need this money to get some gadgets . If the files that I attached to you is not sufficient, please inform me what else I should attach to prove my identity. @James: I think they new careless. I will, however, make this easy for you. I hope to hear from you this time for your earliest convenience. If they ask you to provide some docs via FAX, please don’t send them via email. “Your information has been reviewed. Amazon is requesting for the details of my payment method for an order I made but I didn’t order anything. It happened that I needed some devices and I thought it good to order them from Amazon. Use the Fastest shipping available if you are not an Amazon prime member, 7. Idk if it’s a human sending those emails or automated just due to sending the same email over and over again. Thank you for shopping with Amazon.de. I have been using this Amazon account for almost 20years and have never done anything violating Amazon’s policy . Now, before I give you tips on what to tell Amazon executive when contacting them, let me quickly ask you these questions, If you can answer them correctly, then you will succeed. Please advise further. I have to keep sending email and calling the hotline for help. However, you can only have 1 ‘Seller’ account per household. You must change your IP address to have a chance. Amazon is losing it Very soon, only US citizens would be allowed to trade on their platform. I even left a complaint on bbb.org and they replied that they couldn’t do anything. We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of Terms and Conditions. Do not use other’s cards on your account. Hello Lemmy, please what does it mean to use an account related to one that has been closed?? let us hope it is recoverable. It’s been a week already since I emailed Amazon and I have emailed them again today. Such documents include your “gift card receipt(to increase your chances + plus the actual card”, your bank statement, your credit card statement, your utility bill(they hardly ask of this), and finally the mobile number registered to your account. I don’t have a job in China at the moment and can’t apply for a credit card that can support paying orders at Amazon. I appreciate you getting back to me but what is tweeting going to do. I didn’t violate any of Amazon’s policy, provided them the verification document they needed, yet they do not tell me why they can’t reinstate my account. I sent multiple email to account specialist team over 60 days never did they reply even once. Then try again in a few days. I am still in shock by the fact that they just simply lock my account simply over a recharge transaction. Your last option is surely sending an email to Jeff bezos, Your information has been reviewed. For details, check for an email or text message from Amazon describing next steps. We have noticed some activity on your billing account that has prompted us to suspend the us od this account temporarily. Up Next. In your best interest, don’t open another account in your name as any order you place may be delayed, and your customer experience may be adversely affected. Amazon.com However, for a limited period of time, you may still be logged in into your Amazon App. What I think they did is to set filters and triggers. They did not give me any refund for this so I decided to write to the support asking why I had not reimbursed the money from the gift card that had not been used. Sincerely, nor is keeping an item and being stuck with it, when its completely useless. Amazon account suspensions could result in the loss of your massive investment of time, energy, and money. The description of the debitor was POS/WEB PMT BUFFALO BUFFALOOOUS. What transpires when you contacted an Amazon account specialist that made them not to open your account. I was very polite and kind, but I only received a “non-reply” automate response and nothing more. You can try and contact amazon on twitter this time around. However, I contacted amazon.jp customer service yesterday and the customer service told me that the jp account is normal. I am also wondering if they believe some credit cards are fraudulent, why would they not implement 2FA/secure code they let the card issuer verify and authorize the transaction? interested buyer contact me Then the pretty unusual choices for which words were capitalized and which were not. In conclusion, Amazon is not a bad company and many speculations about them are not through. Then they responded to an email like this Since then, I’ve not been able to do anything at all on the account. Your account is temporarily on hold. After sending email, ask the @AmazonHelp Twitter account for a number to call. Share. If that doesn’t work, you can sue them. in addition, my mom’s account was closed due to misuse but she did nothing wrong and amazon wont tell her why her account was closed. I provided screenshots. Therefore, many activities are automated. Where is all the money that they are withholding going? If you are in any of the countries mentioned above, please don’t buy any high-end electronics(especially phones) with a gift card. Your Amazon.com order cannot be shipped I’m in the US. http://www.amazon.com/gc-legal You must call them and ask to be transferred to your accountmanager/supervisor. I sent emails to the men at the upper echelon, Jeff and Dave, and I got my account permanently closed instantly. I’ve been on this for almost a week now and it has really sapped my energy. Don’t Shop for Phones, laptops, or other High-end Devices with a Gift Card, 2. As a consumer do I have legal rights from being denied access when I can say I have done nothing wrong and the lack of being able to get low cost product could lead to my company having to pay more from various vendors instead of the low prices at Amazon. Friendly greetings BUT actually all my listings are still active for sale in the front and there are still orders and return requezts coming…. No address changes nor email changes. buying multiple phones repeated with a gift card is now a trigger. These mistakes are rare and they can be corrected when you contact them. I have one Bank account number only. Yes, I tried customer support, twitter help and other means but no one responds. I am shocked at the result, but very thankful. I woke up today and an email stating that they had reinstated my account was in my mailbox. I was told I would be given an email within 24 hours about unlocking it. You will most likely receive an email from Amazon notifying you of your account suspension. by asking you to install an app. As a last resort, that is if you are in the USA, I pray it doesn’t get to that point YOU can sue them and get back every dime. How to Avoid Amazon Account Suspension/Closure, 1. Beware of place orders for multiple expensive gadgets. For your protection, your Amazon account was suspended due to unusual activity on it. i also sent a form through the bbb.org so im hoping something is resolved through that but im not holding my breath on it. You can help us unlock your account by logging in to your account and follow the instructions on the screen. Got mail from Amazon - We have suspended your orders and Amazon account because we detected unusual activity on it at Others. Luckily for you, I have been in your situation before and I somehow figured it out. Maybe along the line, you committed more offenses with your mouth or amazon opened more cankerworm about your account in the course of their investigation. Since I won’t be expecting emails responses from Amazon, will calling the support center help since I want them to send me proof that the store where I bought the Amazon gift cards are third party. I requested the person who sent me the GC any proof of purchase and the person sent me the amazon invoice she received when bought the GC. Upgrade your personal Amazon buyer’s account into an Amazon business account if you know that you will be shopping very often on Amazon. Or simply just open a new account? Account Specialist Hi Lemmy! I don’t have Twitter and I’ve been begging the account team to look further into this as again, there’s a reason for all the returns. Therefore, if you are from Nigeria in particular, forget about using gift cards to purchase items on amazon.com. @naeem: I am sorry for your plight. They were completely unusable. If I apply for a credit card and make a purchase, I don’t know whether my new account will be frozen. I received a “no-reply” email again immediately. you always have a card statement to submit immedidately in case they lock your account. @mansoo: start by contacting amazon on twitter, My Amazon main buyer account is closed accidentally by a mistake when I called to customer service requesting for an account closure in UK. NO One at AMazon will tell me what that means exactly. I buyer and never sells. If you made a mistake, this might still help. Amazon is targeting and blacklisting certain countries as being fraudulent. Three things will set the tone whether your appeal will be rejected or accepted. After a Buyer presses Sell Yours, they have to fill out the Banking Information on the seller side of their account in order to get paid and they have to input valid Credit Card information again on the Seller Side of their account, even if they have valid Credit Card on file in their Buyer account. It can happen when you make expensive purchases in case of fraud or something. Ig you figure out opening another amazon account please use only your bank card. I am so frustrated right now cos my expectations were quite far from the reality unfolding. did I also tell you that you can’t use the address that is linked to someone who has had his/her amazon account suspended? Although Amazon is a formal organization, no one would tolerate abusive words. Amazon seems to be unwilling to tolerate the use of third-party gift cards to pay for goods. Hello, I am mansoo bok I’ve only had items shipped to my home address. account specialist =====================, I have been constantly emailing I been emailing them pictures of the receipt (like they asked) and I sent them paragraphs stating the purchase is not suspicious and Ive been as polite as possible They still decided that the account was closed due to the use of the gift card in violation of the policy. You can Use Amazon Services from other Countries instead of the USA, 3. Moving forward, please avoid sellers without good positive reviews or new sellers. I emailed Jeff and I got a response by email asking me to open a new account with the same email and they will port everything. Shouldnt be punished for not wanting to accept a sht product. Consider Amazon Household for family shopping if that’s applicable to you. Contact Amazon support via chat if you want to perform any action that you are unsure of its consequences. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. When she redeemed the card, her account was immediately suspended. For example, if you are asked to verify your billing address and you can’t do so, I am afraid your account may be gone. I’m in Wisconsin, and have had this account for a relatively short time, first account, i asked them to delete, out of anger, from their horrible chat support. We have canceled your order and voided your current gift card balance. Tell him/her what happens and we can take it from there. I emailed offgamers for a refund, but they state that they need more proof from Amazon. everything must be fresh for you to use amazon. I bought bitcoin and then exchanged the bitcoins for Amazon gift cards on Paxful. HI! I have messaged Amazon Specialists twice and have received the same bot generated response that my account has been closed due to violating Amazon TOS. The key to your getting your account back is transparency and not holding back any information. What’s the the amount of agc balance you have as at the time your account was suspended? @peter: you need an active amazon account in order to open an amazon associate account. We may suspend or close any new accounts opened to avoid this process. -- Created at 13/09/2020, 61 Replies - Dost and Dimes -- India's Fastest growing Online Shopping Community to find Hottest deals, Coupon codes and Freebies. I sent an appeal to Jeff weeks ago, and I have yet to receive a response. Amazon doesn’t take high gift card balance lightly, more so when you are trying to purchase electronic gadgets such phones with it. Copy link. So, I sent an e-mail to their enquiry e-mail and I got a response: Proceed to praise their efforts in trying to sanitize the platform. Also, it might interest you to know that I am not a USA resident. I've checked my bank account and the transaction is pending although the order has been cancelled. And, thanks for you valuable contribution by the way. I think your account has been compromised by some bad guys. I never redeemed any GC. I talk to the customer service and they reimbursed and asked me to reorder again which I did. And I guess from there waiting for their response before calling and taking further steps. One of them is gift cards another one is returns. To compound your login problems, no matter how many times you try to reset your password, it won’t just work. Hi Lemmy, @Alex: you have clearly violated their terms and conditions as regards gift card usage. The orders were placed at noon and the email was sent at around 8 p.m. that same day. And yes, if you got your account suspended due to violating Federal Regulations policies, you need to prove to Amazon that you are now aware of said policies and rules you have violated, proof that you have taken action to rectify the mistake you made, and an assurance that no other violations will be happening in the future. You obtained your cards from others sources other than directly from ama3or their authorized retailers. I have sent them my billing statement and all but I have not gotten a reply yet from them. 2. I will advise you to use an email that you have never used before to send them a message. Some countries such as Nigeria, Ghana, and so on have been tagged “high-risk” countries. We cannot reissue the gift card or reimburse you for these funds. Afterwards I got a different e-mail: “Good day, 5. Everyone shall using their own cards on their own account only. I used to purchase bitcoin in purse.io I lost 250 dollars.There afterMy account cannot access.If any chance to recover my Mturk id please help me. This post explains how to Reinstate Suspended Amazon Buyer Account. It’s been a month since then. They simply want you to use their service in compliance with their terms and conditions. Thank you for your answer. The processing time therefore may be longer than usual. Unless Amazon change their workflow, I could forsee any using any cards that does not issue formal card statements will cost you an Amazon account, as they seemed don’t accept other proofs. Well, thank you very much for your answer. The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. Shopping. We have closed your Amazon.com account and canceled all of your open orders. But among these, here the most common: Amazon notices that your store’s performance is declining. Do you have any advice for me? Are you located in the United States? As per account closure, you accepted their terms and conditions that they have the right to close your account unconditionally. After some seconds, the amount was refunded to my bank acount. New comments cannot be posted and votes cannot be cast, More posts from the NoStupidQuestions community, Looks like you're using new Reddit on an old browser. You may be lucky with UK or Germany amazon though. 2. Secondly, allow at least one week between the message before contacting the next executive. At the same time, I think there are motives behind the closure. I’m having trouble signing into my amazon account . I was just naive; my expectations were, I’ll just load the gift cards and boom! We took these actions because the gift card you tried to use is not valid and cannot be redeemed. Best of luck as you try to Reinstate Amazon Buyer Account. Luckily for you, there is still a lifeline. @Greek Gott: are you a resident of the united states? E.g, the name on your credit card is different from the name of your billing address. I finally received the last email from the account specialist last night. I've only ever logged in from the US and on my own computer and phone. I made the mistake of sending via email instead of fax and I was ignored. Also, read this post https://www.lemmymorgan.com/reinstate-suspended-amazon-buyers-account/ and call their support on the line provided there. Sincerely, Az Furthermore, avoid attaching different shipping addresses with different names and phone numbers. You can help us unlock your account by logging in to your account and following the on-screen instructions. I only do GC reload with my bank debit card. We cannot reissue the gift card or reimburse you for these funds. https://twitter.com/AmazonHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor In addition, for some reason, my mom’s amazon account was closed too and amazon won’t tell her. Every email that has to do with your account security or closure will come from [email protected] and it will have an “Account Specialist” as its signature. If you are here, definitely you or someone dear to you is having a suspended Amazon account. Vice President, North America Operations at Amazon.com Note: Sadly, amazon has blocked email access to all their executives except Jeff Bezos. If you see account activity that you're sure wasn't yours, let us know and we can help secure your account—if it's in the Unusual activity section, you can expand the activity and select This wasn't me. https://www.amazon.com Please expect a response from us within 24 hours of sending your fax. Also, don’t trivialize things or take things for granted. Amazon system can pick the name and phone number on your shipping address on your old account and use it to link to the new one you are trying to open. For the past three months, I was upset and kept searching information online and found your website. From what we’ve gathered so far, there are three common cases: 1. Look for a free fax website or mobile app if you can’t afford to pay for a fax subscription. Nothing that I know of they tell me that there is suspicious activity on the account. I’ll keep you posted! Reviews are being A hard suspension: when this happens, Amazon is made to understand that you have erred. Thank you. Is this ok? I can say that I have been sending an email with Amazon executives and account specialist to explain my situation and helpless payment method for a month, but I have not received any reply. However, when I tried to make a purchase I received an email saying they needed further verification. via bank transfer, e-mailing credit card details, sharing gift card details over the phone, etc.) I’ve been back and forth with amazon account specialist team and I just don’t see how tweeting is going to help that. I’ll checkout my cart.. with no hassles, unfortunately, the reverse is now the case. First off, No matter how hard you try, amazon can still close your account arbitrarily. 410 Terry Avenue North Never really purchased expensive electronics, other than an Apple Watch last fall. Your account is locked for your own security, you only need to contact them and together you can reopen it.